Services and Customer Support
We love our customers and we're committed to your success. Our support packages offer a range of guidance for your business.
Customer Support Packages
Basic Support
- 24/7 access to Prox Docs
- 24/7 access to chat via Intercom
- 4-hour response time
- 2 onboarding video support calls up to 30 minutes each
- 30 days of 1:1 onboarding email support
Extended Support
- Basic support features
- 2-hour response time for standard and critical issues
- Up to 3 monthly video or phone support calls
- 3 onboarding video support calls up to 30 minutes each
- 30 days of 1:1 onboarding email support
Premium Support
- Extended support features
- 2 hours of monthly IT support for door access and Wi-Fi integrations
- 1-hour response time for standard and critical issues
- 6 onboarding video support calls up to 30 minutes each
- 60 days of 1:1 onboarding email support
*Response times are to initial request. Complete resolutions may take additional time for research or development needs. Quotas and times do not rollover.
Purchase a support package from the Support section in the Proximity platform, contact us via Intercom from the dashboard of your Proximity site or email us at hello@proximity.space.
Training
Manager Training for New Customers
Comprehensive platform demo and in-depth Q&A for managers who will use Proximity regularly.
Topics covered:
- Create membership types and billing rates
- Manage door access and set door schedules
- Manage Wi-Fi access and troubleshoot network issues
- Help new members register and onboard
- Manage reservable resources
- Create events and manage attendees
- Manage invoices and integrations
Pricing
$500 for single-day configuration and training for up to three managers
$100 for each additional manager
New Staff Training for Current Customers
For coworking spaces with new staff to train on your existing Proximity setup.
Topics covered:
- Navigate your Proximity site
- Use the platform effectively
- Support member scenarios
- Platform best practices
Pricing
$150 for 90 minutes
Additional Services
IT Support
Wi-Fi management, network access, digital door controller support
Pricing: $125 per hour
Billed in 15-minute increments with 30-minute minimum
Onboarding Support
Extra help with onboarding questions or training
Pricing: $85 per hour
Billed in 15-minute increments with 30-minute minimum
Custom Reports
Fully customized reports for your space
Pricing: Quoted per request
Available upon request at an hourly rate
Member Training
90-minute live video training to teach your members how to use Proximity
Pricing: $150
"I appreciate the staff for always being willing to help me get answers to my questions. Especially with the challenges over the past year, it was very helpful to reach out to Proximity for resources and see what other similar businesses on the platform were doing to safely get their members back to work."
Brooke Rodriguez
Geekdom
Ready to Get Started?
See how Proximity can streamline your workspace management with comprehensive support every step of the way.